The pension fund focuses on a good connection with all participants and wants to make sure they keep faith in the fund.

Optimal customer service

In order to guarantee and further increase satisfaction with the service and communication, the Pension Fund asks members to provide feedback if they have had contact with the Pension Fund by telephone or e-mail. Extra attention is also paid to former participants, and specifically to those participants who are approaching retirement. To support these participants in making pension choices, the Pension Fund has been organizing online pension webinars since the end of 2020.

Digital communication

Communications will be configured in the most (cost-) efficient way possible. Amongst other things, this will be achieved by further digitisation of supply of information. This does not just save the fund money but also allows it to analyse which forms of communication work and what information members are looking for and consulting.

Former participants and retirees

Since this fund is a closed fund, there are former participants and a growing group of retirees. They have to be properly informed about the (financial) position of the Pension Fund and have confidence in the Fund. To achieve that, the Pension Fund must be transparent about the aims and activities of the Fund, via recognisable topics – for example an explanation about the Investment Policy, the management of the Fund, the risks faced and the decisions made by the Board of Trustees. When doing this, the Pension Fund will not lose sight of the balance between transparency and information overload. 

Specific communication plan

The Pension Fund produces an Annual Communication Plan each year. This contains specific activities that the Pension Fund aims to implement during that year with regard to communications. In all of its communication statements the Pension Fund pays due regard to its legal requirements for providing information. The Fund also aims to ensure effective feedback from its members.